Mitel NETVISION PHONE - Manual (Page 28)

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ACD Agent Work Timer
After ending an ACD call, you_ll be allowed a certain amount of time to
complete the work generated by the call before another ACD call is directed
to your phone.
WORK TIME appears in the display while the timer is counting down. You
have the option of canceling the timer and accepting another call before the
timer expires.
To cancel the after work timer from an idle phone:
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select
CnclWrkTimer.
3. Press SND.
Your phone is now ready to receive another ACD call.
NOTE: If you make a call or answer a non-ACD call, the timer is
automatically cancelled. Be prepared to answer another ACD call when the
current one ends.
Call an ACD Agent
To call another ACD agent:
1. Dial the agent's ID number.
2. Press SND.