Mitel NETVISION PHONE - Manual (Page 19)

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CALL HANDLING
Two-line Calling
To place another call without disconnecting the first call:
1. Press HOLD.
The current call is placed on consultation hold.
2. Place the call as usual.
To alternate between the two calls (Call Swap):
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select Swap.
3. Press SND.
Transfer
To transfer an active call:
1. Press HOLD.
2. Dial the number of the third party.
3. Press SND.
4. Do one of the following:
„
To complete the transfer, press END.
„
To announce the transfer, wait for an answer, consult, and then press
END.
„
To return to the first call, press FCT, select Back to Held, and then
press SND.
TIP: You can transfer to someone in the Dial by Name list, by pressing
NAME, selecting the person's name, and then pressing SND.