Mitel NETVISION PHONE - Manual (Page 26)

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Key Locking
This feature allows you to lock the keypad to prevent accidental Data Phone
operation and unnecessary battery power consumption. Any incoming call
automatically unlocks the keypad.
To lock the keypad:
1. Choose Keypad Lock from the User Options menu.
2. Use the scroll keys (*<, >#) or the Vol buttons to enable or disable the
feature.
3. Press SND.
To unlock the keypad:
z
Press and hold SND until the phone status changes to idle.
ACD AGENT FEATURES
ACD (Automatic Call Distribution) is a method of routing large volumes of
calls directly to a selected group of extensions (Agents). If your phone has
been designated an ACD Agent, then the features described in this section
are available to you.