beautypg.com

Return procedure – Moxa Technologies CP-114 Series User Manual

Page 54

background image

Return Procedure


For product repair, exchange or refund, you must:

"

Provide evidence of original purchase.

"

Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.

"

Obtain a Return Merchandise Authorization (RMA) number from the sales representative or dealer.

"

Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The RMA number should be
visible on the outside of the package, and include a description of the problem along with the return address and
telephone number of a technical contact.