Return procedure – Moxa Technologies CP-114 Series User Manual

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Return Procedure

For product repair, exchange or refund, you must:

Provide evidence of original purchase.

Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.

Obtain a Return Merchandise Authorization (RMA) number from the sales representative or dealer.

Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The RMA number should be
visible on the outside of the package, and include a description of the problem along with the return address and
telephone number of a technical contact.