Motorola SB5102 - Manual (Page 38)

Introduction Before You Begin Installation & Configuration FAQ Troubleshooting Glossary License
SB5102 Cable Modem User Guide 31
Cannot send or receive data Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where
the error occurred as described in
“Front-Panel Lights and Error Conditions” on page 32.
If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular
TV channels, your data service will not function.
Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps in “Verifying the IP Address in Windows 98, Windows 98 SE, or
Windows Me” on page 26 or “Verifying the IP Address in Windows 2000 or Windows XP” on page 27. Call your
cable service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the cable modem and your computer.
Problem Possible Solutions