Genicom EasyCoder 3400e - Manual (Page 54)

Chapter 4— Troubleshooting
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42 EasyCoder 3400e Bar Code Label Printer User’s Manual
Troubleshooting Checklist
Even though Intermec designed your printer to operate under harsh
conditions, you may still encounter a printer operation, print quality, or
communication problem at some time. You can easily fix most of the
errors you encounter and consequently not delay operation of the printer
for very long.
To troubleshoot your printer
1 First try cleaning the printer components and checking all of the
connections. See Chapter 3, “Maintaining the Printer,” for details.
2 If cleaning the printer and checking the connections does not solve the
problem, use the following tables to locate the symptom. Follow the
solution in the table to fix your problem.
If you receive an error message, refer to the IPL Programming Reference
Manual (P/N 066396) for a complete list of error messages and their
solutions.
If the problem persists, contact your Intermec Customer Service
Representative (1-800-755-5505) from North America. If you are an
international customer, contact your local Intermec representative.
Printer Operation Problems
If your printer is not operating correctly, try locating the problem in the
next table.
Printer Operation Problems
Symptom Possible Causes Solution
No power or loss of power. The AC power cable is damaged or
disconnected. Make sure the power cable is plugged in to
both the printer and an outlet or power strip.
Replace the cable if damaged.
Printer circuit breaker tripped. Turn the printer off, and then back on again.
Labels stop feeding
through the printer. Printer is out of media. Load new media. For help, see “Loading
Media Into the Printer” on page 18.
The label stock is loaded incorrectly. Check the media path. For help, see “Loading
Media Into the Printer” on page 18.
The printer is set for continuous label
stock. Use PrintSet to check the configuration
settings. If the settings are incorrect, use
PrintSet to change the settings.
Media is sticking to the paper path. Clean any extraneous material from the paper
path and clean the path thoroughly. Refer to
Chapter 3, “Maintaining the Printer.”