GarrettCom Quad - Manual (Page 50)

Magnum Quad-Series Fiber Switches Installation and User Guide (06/09)
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6.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of GarrettCom product model(s)involved, with serial
number(s). Include the date(s) that you purchased the products from your
supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
4. A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.
6.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, please use this URL -
https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form.
Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
GarrettCom will carefully test and evaluate all returned products, will
repair products that are under warranty at no charge, and will return the warranty-
repaired units to the sender with shipping charges prepaid (see Warranty Information,
Appendix A, for complete details). However, if the problem or condition causing the
return cannot be duplicated by GarrettCom, the unit will be returned as:
No Problem Found.
GarrettCom reserves the right to charge for the testing of non-defective