Problems and solutions guide – Fisher-Price K4563 User Manual

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PROBLEMS AND SOLUTIONS GUIDE

IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a

problem, please contact Power Wheels

Consumer Relations, toll-free at

1-800-348-0751 between 9 AM - 7 PM (EST) Monday through Friday

or 11 AM - 5 PM (EST) Saturday. Or, contact your local Power Wheels

authorized service center. For the location nearest you, please visit us

on-line at

www.powerwheels.com, or call 1-800-348-0751.

PROBLEM

POSSIBLE CAUSE

SOLUTION

Vehicle does not run

Undercharged battery

Charge the battery. A new battery should have been charged for at

least 18 hours before using the vehicle for the first time. After first-

time use, recharge the battery for at least 14 hours after each use.

Never charge the battery longer than 30 hours.

Check all connectors. Make sure the charger connector is plugged

into the battery, and that the charger is plugged into the wall.

Make sure power flow to the wall outlet is “ON”.

Charger is not working

There is no sure way to tell if your charger is working unless you

have a volt meter. If you suspect there is a problem with your

charger, contact your local Power Wheels

authorized service

center. They can test your charger for you.

Tripped thermal fuse

The built-in thermal fuse may “trip” and shut down operation of

the vehicle if the vehicle is overloaded or the driving conditions

too severe. Once a fuse has "tripped", remove your foot from the

pedal and wait 25 seconds before operating the vehicle again. To

avoid repeated automatic shutdowns, do not overload the vehicle

by exceeding the 130 lb. (59 kg) maximum weight capacity or by

towing anything behind the vehicle. Do not drive up hills or run

into fixed objects, which can cause the wheels to stop spinning

while power is still being supplied to the motors. If a thermal fuse

continually trips, contact your local Power Wheels

authorized

service center.

Loose wire or loose connectors

Check all wires and connectors. Make sure the motor harness

connector is plugged into the battery, and that there are no loose

wires around the motors.

Dead battery

If your battery is old or if you have not followed Battery Care

instructions, your battery may be dead. If you are unsure whether

or not the battery is dead, you can have it tested at your local

Power Wheels

authorized service center.

Electrical switch damage

The electrical switches can become corroded due to exposure to

water or moisture, or can jam due to loose dirt, sand or gravel.

Contact your local Power Wheels

authorized service center for

diagnosis and repair.

Motor damage