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Henry Engineering Audio Online Abridged User Manual

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Audio OnLine can accomodate either or both of these scenarios simultaneously.

Incoming phone lines can be routed to a single message, or to a menu from which

the caller can select another message. Any number of phone lines can be routed

to the same message or menu. It's easy to design a system to match your needs.

3.1 EXAMPLES OF USE

Before you can begin recording messages into Audio OnLine, you should decide how

the system will be used. Here are a few common examples, all assuming that the

4-Line version of Audio OnLine is being used:

4 LINES, ALL GOING TO SAME MENU WITH 6 MESSAGE CHOICES

MSG #2

LINE 1 >>>>>>

MSG #3

LINE 2 >>>>>> MENU, MSG #1>>>>MSG #4

LINE 3 >>>>>>

MSG #5

LINE

4

>>>>>>

MSG

#6

MSG

#7

In this example, all callers get the same menu message (#1), which presents six

messages from which to choose.

4 LINES, EACH GOING TO A SEPARATE MESSAGE

LINE 1 >>>>>>MSG #3

LINE 2 >>>>>>MSG #1

LINE 3 >>>>>>MSG #4

LINE 4 >>>>>>MSG #8

In this example, each incoming line has it's own message. No menu choices are

given to the caller. Note that the MSG# does not have to match the Line #.

4 LINES, 2 GOING TO A MENU WITH CHOICES, 2 GOING TO INDIVIDUAL MESSAGE

LINE 1 >>>>>>MENU, MSG #2 >>>>>>MSG #4

LINE 2 >>>>>>

MSG #5

MSG #6

LINE 3 >>>>>>MSG #3 MSG #7

LINE 4 >>>>>>MSG #7

In this example, callers on Lines 1 and 2 hear the menu, which gives 4 choices.

Callers on Line 3 hear only MSG #3; callers on Line 4 hear only MSG #7. Note

that MSG #7 can be heard by either callers on Lines 1, 2 (via menu) or 4.

4 LINES, TWO MENUS

LINE 1 >>>>>> MENU, MSG #1 >>>>>>MSG #3

LINE 2 >>>>>>

MSG #4

MSG #5

LINE 3 >>>>>> MENU, MSG #2 >>>>>>MSG #5

LINE 4 >>>>>>

MSG #6