Upgrade package, Upgrade process: maxcs 7.0 enterprise, Upgrade process: maxcs 7.0 private cloud – AltiGen MAXCS 7.0 MaxCS 7.0 Upgrade Guidelines User Manual
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AltiGen Communications, Inc. MaxCS 7.0 Upgrade Guidelines Page 5 of 5
Upgrade Package
The following upgrade media pack can be ordered through distribution:
ALTI-70UP-DVD (ACC/ACM 7.0 Upgrade Media Pack)
Note: This media pack does not include Server Upgrade licenses. You need to register the system via the
registration server to obtain the license activation (EXCTL) file for the upgrade. Installation files are also
available for direct download via the partner website at
Upgrade Process: MAXCS 7.0 Enterprise
For detailed upgrade steps, refer to the MAXCS 7.0 Readme file on the Upgrade CD.
Considerations:
•
If you are upgrading an NFR system, you must obtain the new license file (EXCTL.DAT) before you begin
the upgrade process. Otherwise, your licenses will become invalid after you perform the upgrade.
•
If Exchange integration was used in the previous version of MaxCS server, you must uninstall the Outlook
client before you install MaxCS Release 7.0.
1.
Run the Backup & Restore tool to back up the existing configuration, voice mail messages, and greetings.
2.
Perform the 7.0 product registration process and obtain the 7.0 license file.
3.
Insert the MAXCS ACC or ACM 7.0 Upgrade CD and run the setup file.
4.
Follow the instructions onscreen to complete the upgrade processes.
Upgrade Process: MAXCS 7.0 Private Cloud
For instructions on migrating a MAXCS 6.5 - 6.7.1 installation on an on-premise hardware chassis to MAXCS
Private Cloud, follow the steps in the Partners Methods and Procedures for MAXCS Private Cloud guide, which is
available from your AltiGen Communications sales representative.
Limitations for MAXCS Private Cloud:
•
Analog extensions are not supported in MAXCS Private Cloud. Customers will need to replace analog
phones with IP phones or use a supported gateway.
•
CDR database and voice recording files are not migrated.
•
Multi-Site VoIP domain is not supported in MaxCS 7.0 Private Cloud.
For any upgrade issues or questions, please contact AltiGen Technical Support:
410 E. Plumeria Drive
San Jose, CA 95134, USA
TEL: (888) ALTIGEN or (408) 597-9000
FAX: (408) 597-9020
Partner web sit