AltiGen MAXCS 7.0 MaxCS 7.0 Upgrade Guidelines - Manual (Page 2)

AltiGen Communications, Inc. MaxCS 7.0 Upgrade Guidelines Page 2 of 5
Introduction
This guide introduces the updated features in MAXCS 7.0 and provides guidelines for upgrading from earlier
releases of MAXCS to Release 7.0.
For directions on migrating to MAXCS 7.0 Private Cloud, refer to the Partners Methods and Procedures for MAXCS
Private Cloud guide, which is available from your AltiGen Communications sales representative.
Enhancements Included in Release 7.0
The MAXCS 7.0 release includes enhancements in the following areas:
SightMax Integration
– SightMax is a 3 rd party Live Chat (Instant Messaging) platform provided by SmartMax
Software. In MAXCS release 7.0, AltiGen has added the ability to integrate with the SightMax Enterprise Edition
software. This allows companies to receive both telephone (voice) calls and IM chats.
Note: SightMax is not AltiGen software, and it must be purchased separately. An account with SightMax
( www.sightmax.com ) is required in order to use the SightMax integration with MaxCS 7.0.
Report Enhancements – In response to customer requests, the following reports have been updated:
• 1101 – Agent Activity Event Report. This report now displays the description of the Logout Reason code.
In addition, the report also shows the total minutes (duration) that the agent has spent in each Logout
Reason code. In addition, there is a new checkbox, Shift Time, in the filter section of the report definition
• 2202 – Agent Performance Summary Report. This report now shows the total amount of time spent per
Logout Reason code, and has a new field called Total Logout Duration.
• 2206 – Inbound Calls Wait Time Summary. This report now includes two new fields: Total Ring Time (RT)
and Average Ring Time (Avg RT).
• 3201 – Call Summary Report. This report now includes a Filter by MAXCS DNIS Name option. You can use
this checkbox to narrow the list in the left pane.
IP 805 Phone – MAXCS Release 7 includes a new IP phone: the IP 805. The IP 805 phone works with MAXCS
Release 7.0 and later.
GUI Enhancements
– The following pages in MaxAdministrator have been improved for greater legibility.
• OutCall Routing – In the Out Call Routing section, the Route Definition tab has been updated. The
Member Trunks list and the Not Member lists have been expanded, to make the trunk details easier to see.
• Auto Attendant – The Auto Attendant configuration page has been updated. The Menu tree panel has
been widened, so that you can more easily see the lower branches of the tree.
• The Services Menu – On the Services menu, a choice on the Utilities menu has been renamed. The first
item has been changed from System Data Management to Backup and Restore.
• Extension Configuration – On the Extension Configuration page, the Answering tab has been updated.
The GUI for the forwarding options has been changed so that the pulldown menu items are larger, and
therefore are easier to read.