Kofax TotalAgility AP Automation - Manual (Page 8)

Preface
8 Kofax TotalAgility AP Automation Kofax TotalAgility AP Automation Guide
Preface
The aim of this document is to provide guidance for adapting the framework for a customer
installation.
The document assumes that trained KC/KTM/KTA professionals will be configuring the
framework to build solutions or demos for specific customers.
Getting Help for Kofax Products
Kofax regularly updates the Kofax Support site with the latest information about Kofax
products.
To access some resources, you must have a valid Support Agreement with an authorized
Kofax Reseller/Partner or with Kofax directly.
Use the tools that Kofax provides for researching and identifying issues. For example, use the
Kofax Support site to search for answers about messages, keywords, and product issues. To
access the Kofax Support page, go to www.kofax.com/support .
The Kofax Support page provides:
▪ Product information and release news
Click a product family, select a product, and select a version number.
▪ Downloadable product documentation
Click a product family, select a product, and click Documentation.
▪ Access to product knowledge bases
Click Knowledge Base.
▪ Access to the Kofax Customer Portal (for eligible customers)
Click Account Management and log in.
To optimize your use of the portal, go to the Kofax Customer Portal login page and click
the link to open the Guide to the Kofax Support Portal. This guide describes how to access
the support site, what to do before contacting the support team, how to open a new case or
view an open case, and what information to collect before opening a case.
▪ Access to support tools
Click Tools and select the tool to use.
▪ Information about the support commitment for Kofax products
Click Support Details and select Kofax Support Commitment.
Use these tools to find answers to questions that you have, to learn about new functionality,
and to research possible solutions to current issues.
Overview
The Accounts Payable Solution, built on Kofax TotalAgility seeks to provide best practice
processes in accounts payable that can be built upon by Professional Services and Partners