Losi LOSB0236BD - Manual (Page 8)

8
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated with caution and common
sense and requires some basic mechanical ability. Failure to operate this Product in a safe and
responsible manner could result in injury or damage to the Product or other property. This Product is
not intended for use by children without direct adult supervision. The Product manual contains
instructions for safety, operation and maintenance. It is essential to read and follow all the instruc-
tions and warnings in the manual, prior to assembly, setup or use, in order to operate correctly and
avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started, you must contact Horizon directly. This will
enable Horizon to better answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. A Service Repair
Request is available at www.horizonhobby.com on the “Support” tab. If you do not have internet
access, please include a letter with your complete name, street address, email address and phone
number where you can be reached during business days, your RMA number, a list of the included
items, method of payment for any non-warranty expenses and a brief summary of the problem. Your
original sales receipt must also be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement decisions are at the sole discretion of
Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will
be required without notification or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for repair you are agreeing to payment of
the repair without notification. Repair estimates are available upon request. You must include this
request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Please advise us of your preferred method of
payment. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. If you choose to pay by credit card, please include your
credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly. Please note: non-warranty repair is
only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822 USA
All other Products requiring warranty inspection or repair should be shipped to the following
address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822 USA
Please call 877-504-0233 with any questions or concerns regarding this product or warranty.