Bay Technical Associates DS74 - Manual (Page 13)

DS74 Serial I/O Module
13
BayTech Product Warranty
Bay Technical Associates (BayTech) warrants that its products will be free from defects in materials and
workmanship under normal use for a period of two years from date of purchase (or from date of shipment
from BayTech if proof of purchase is not provided).
During this warranty period, BayTech shall, at its discretion, either repair or exchange any defective product
at no charge for labor and materials, or refund the amount paid for the product, less shipping and handling
charges. Any replacement and/or repaired products are warranted for the remainder of the original warranty.
The customer is responsible for properly packaging the product and for shipping costs for returns. The
customer is liable for loss or damage to the product during shipping, as well as any other fees or charges
associated with transporting the product back to BayTech. BayTech will pay return costs for delivery within
the Continental United States.
All repair and return shipments must be approved by BayTech and must be accompanied by an RA (return
authorization) number. Please refer to our Repair and Return Policy below.
For the initial 30 days from the original date of shipment, any unopened product may be returned to
BayTech, accompanied by an RA number. Full purchase price will be refunded, provided that the product is
in excellent condition. A product may not be returned after 30 days from the original date of shipment unless
approved by BayTech management.
Replacements for defective products may be cross-shipped to the customer at no cost if requested within 30
days of date of purchase. At BayTech’s discretion, this period may be extended to 90 days.
For additional information or more specific warranty issues, contact BayTech’s Technical Support
Department at (800) 523-2702 or (228) 563-7334.
Exceptions
This warranty does not cover misuse or minor imperfections that fall within design specifications or that do
not materially alter functionality. BayTech does not warrant and is not responsible for damages incurred in
shipping and handling or caused by disasters (such as fire, flood, wind, earthquake, lightning, power surges
or water).
The warranty will be voided regarding products that have been neglected, altered, abused, misused, or used
for purposes other than those for which it was designed.
Under no circumstances shall BayTech be liable for any special, incidental, or consequential damages based
upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such
damages include (but are not limited to) loss of profits, loss of the product or associated equipment, cost of
capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the
claims of third parties, including customers, and injury to property.
BayTech Extended Warranty
Extended warranties and overnight replacements are available for purchase, but only at the time of product
purchase. The extended warranty cost will not exceed 7% per year of the product list price unless otherwise
stated in the customer contract or approved by BayTech management. Contact BayTech for further details on
this.