Troubleshooting – Glyph GT 051 User Manual

Page 25

GT 051

Quick Guide #610011-1.04

Troubleshooting

If you are having difficulties or need assistance getting started, Glyph
Technical Support will be glad to assist you. Contact addresses and
numbers are on page 3 of this guide.

Before contacting Glyph please review the table below.

Symptom

Diagnosis

Treatment

Errors when reading
from or writing to drive
in Pro Tools.

Your Pro Tools DAE
setting may be wrong.

Check DAE setting in Pro
Tools.

No obvious reason?

Run Norton Speed Disk.

Mac OS 9: Glyph
FireWire drive does
not mount on the
Desktop.

The cables may not
be connected.

Connect cables.

The Mac FireWire
extensions may not
be enabled.

Enable FireWire extensions:
FireWire Enabler and
FireWire Support.

Mac OS 9 or X: Glyph
FireWire drive is
visible on the FireWire
bus, but not on the
Desktop.

The drive’s directory
structure may be
damaged.

Use a disk repair utility such
as Alsoft Disk Warrior or
Norton Disk Doctor to repair
the directory.

Mac OS 9 or X: When I
unplug the drive from
the FireWire bus an
error message
appears on the screen.

You may be
unplugging the drive
without dismounting
the volume first.

Always drag the volume(s)
to the trash on the Mac
before unplugging the drive
or turning off the drive’s
power.