Apple AppleCare Protection Plan for Mac - Manual (Page 13)

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(ii) Your use of or modification to the Covered Equipment, the Mac OS, iPod Software, Apple
TV Software or Consumer Software in a manner for which the Covered Equipment or
software is not intended to be used or modified;
(iii) Third-party products or their effects on or interactions with the Covered Equipment, the
Mac OS, Mac OS Server, iPod Software, Apple TV Software or Consumer Software;
(iv) Your use of a computer or operating system under APP for iPod that is unrelated to iPod
Software or connectivity issues with the Covered Equipment;
(v) Your use of a computer or operating system under APP for Apple Display that is
unrelated to connectivity issues with the Covered Equipment;
(vi) Your use of a computer or operating system under APP for Apple TV that is unrelated to
Apple TV Software or connectivity issues with the Covered Equipment;
(vii) Apple software other than the Mac OS, Mac OS Server, iPod Software, Apple TV Software
or Consumer Software as covered under the applicable Plan;
(viii) Mac OS software for servers, except when using the graphical user interface for server
administration and network management issues on Mac OS Server on a Mac;
(ix) Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or
“preview” or similarly labeled software;
(x) Third-party web browsers, email applications, and Internet service provider software, or
the Mac OS configurations necessary for their use; or
(xi) Damage to, or loss of any software or data residing or recorded on the Covered
Equipment. Recovery and reinstallation of software programs and user data are not
covered under this Plan.
5. How to Obtain Service and Support
You may obtain hardware services and technical support by accessing the Apple website
(www.apple.com/support/country) or calling the telephone number listed in the Getting Started
Guide (the “Guide”). The Guide is included in the Plan’s packaging. If calling, an Apple technical
support representative will answer, request your Plan Agreement Number or Covered Equipment
serial number, before providing assistance. Keep your Plan Confirmation document and the