Quantum Tape Drive DLT VS80 - Manual (Page 48)

Chapter 5: DLT VS80 Firmware
5-4 May 2004 001596-01 Rev A07
5.3.2 Troubleshooting the Firmware Upgrade
If the firmware upgrade failed, the tape drive does not unload the Firmware Upgrade Data Cartridge at
the end of the process. Refer to
Table 5-1 for troubleshooting information.
Table 5-1. Firmware Upgrade Troubleshooting
Problem Indications/Solution
The data cartridge is not a valid Firmware Upgrade
Data Cartridge. Indications: The tape drive does not attempt to
update the firmware. The tape drive resets and
leaves the data cartridge loaded to indicate that the
firmware update did not succeed. No damage to the
tape drive or data cartridge results.
Solution:
1. Eject the data cartridge as described in
“Unloading a Data Cartridge” on page 4-5 .
2. Make a valid Firmware Upgrade Data Cartridge
to solve this problem.
3. Repeat the steps in “Updating the Firmware” on
page 5-2 .
The data cartridge contains a valid firmware
upgrade image file, but the flash EEPROM
programming process fails. 1. Eject the Firmware Upgrade Data Cartridge.
2. Power cycle the tape drive (off, then on).
3. Make a new Firmware Upgrade Data Cartridge.
4. Repeat the update process.
If the previous steps do not work, the tape drive’s
controller hardware is probably damaged and must
be replaced. The tape drive resets and runs POST,
which fails if the flash EEPROM does not contain a
valid firmware image. If this occurs, you must repair
the tape drive before using it again.
Call Technical Support for repair service.