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Scanner initialization or hardware problems ............................................................................30
Check that the scanner has power ....................................................................................30Check the USB connection ................................................................................................31Uninstall and then reinstall the HP Scanjet utilities ...........................................................32
Scanner operation problems ...................................................................................................32
Scanner will not turn on .....................................................................................................32Scanner lamp stays on ......................................................................................................33Scanner does not scan right away ....................................................................................33Scanner scans only one side of a double-sided page .......................................................33Scanned image is fuzzy .....................................................................................................33Scanned pages are out of order at the scan destination ...................................................33Scanned pages are missing at the scan destination .........................................................34Optimizing scanning and task speeds ...............................................................................34The image is completely black or completely white ...........................................................34Scanned images are not straight .......................................................................................35Scanned images contain streaks or scratches ..................................................................35Vertical white stripes appear on the printed page .............................................................35Scan files are too large ......................................................................................................35The imprinter is not printing or the print quality is poor ......................................................36
Scanner buttons are not working correctly ..............................................................................36
Buttons do not work ...........................................................................................................37An unexpected program opens when a button is pressed ................................................37Wrong profile is used when the Scan button is pressed ....................................................38
Automatic document feeder problems .....................................................................................38
Clear a jam from the automatic document feeder .............................................................39Automatic document feeder does not feed paper ..............................................................42The bottom of the scanned image is cut off .......................................................................42
Additional troubleshooting information ....................................................................................42
5 Accessibility............................................................................................................................43Index..............................................................................................................................................44
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