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Before you call for service – Hotpoint HDA3400 User Manual

Page 12

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Problem

Possible Causes

What To Do

Dishes and flatware

Inlet water temperature •

Raise the water heater temperature to 120°F.

not clean

is below 120°F.

Use the HOT PREWASH feature.

Water pressure is

Turn on a faucet. Is water coming out more slowly than usual? If so,

temporarily low

wait until pressure is normal before using your dishwasher.

Air gap is clogged

Clean the air gap.

Improper rack loading

Make sure large dishware does not block the detergent dispenser or the

wash arm.

Spots and filming

Use Jet-Dry

®

rinse agent to remove spots and prevent new film

on glasses and

build-up.

flatware

To remove stubborn spots and pre-existing film from glassware:

1 Remove all metal utensils from the dishwasher.
2 Do not add detergent.

3 Select the longest cycle.

4 Start the dishwasher and allow to run for 18 to 22 minutes.

Dishwasher will now be in the main wash.

5 Open the door and pour 2 cups (500 ml) of white vinegar into the

bottom of the dishwasher.

6 Close the door and allow to complete the cycle. If vinegar rinse

doesn’t work: Repeat as above, except use 1/4 cup (60 ml) of citric
acid crystals instead of vinegar.

Cloudiness on

Combination of soft

This is called etching and is permanent. To prevent this from

glassware

water and too much

happening, use less detergent if you have soft water. Wash glassware in

detergent

the shortest cycle that will get them clean.

Water temperature

Lower the water heater temperature.

entering the dishwasher
exceeds 150°F.

Yellow or brown film

Tea or coffee stains

Remove the stain by hand, using a solution of 1/2 cup bleach and

on tub

3 cups warm water.

WARNING

Before cleaning interior, wait at least 20 minutes after a cycle for the
heating element to cool down. Failure to do so can result in burns.

An overall yellow or

A special filter in the water supply line is the only way to correct this

brown film can be

problem. Contact a water softener company.

caused by iron deposits
in water

White film on inside

Hard water minerals

To clean the interior, apply dishwasher detergent to a damp sponge.

surfaces

Wear rubber gloves. Do not use any type of cleanser other than
dishwasher detergent because it may cause foaming or sudsing.
Cascade

®

, Cascade

®

Complete and Electrasol

®

Dishwashing

Detergents have been approved for use in all GE dishwashers.

Detergent cup lid

Dial is not in the OFF

Turn the Dial to OFF and slide the door latch to the left.

won’t latch

position

Detergent left in

Dishes are blocking the •

Reposition the dishes.

dispenser cups

detergent cups

Steam

This is normal

Steam comes through the vent by the door latch during drying and

when water is being pumped out.

Black or gray

Aluminum utensils have •

Remove marks with a mild, abrasive cleaner.

marks on dishes

rubbed against dishes

12

Operating Instructions

Safety Instructions

Consumer Support

Tr

oubleshooting T

ips

Extremely hard water

Low inlet water
temperature

Overloading the
dishwasher

Improper loading

Old or damp powder
detergent

Rinse agent dispenser
empty

Too little detergent

Before you call for service…

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