Consumer services – Hotpoint Dishwasher User Manual

Page 15

At Hotpoint we’re committed to providing you with the best appliances we know how to build and we know that you

—

want your appliances to give you many years of dependable service.

Our Consumer Services are designed with your needs and wants in mind.

Warranty Protection

Before your new appliance left the factory, it went

And you have a written warranty to protect you. See the

through rigorous tests to detect manufacturing defects.

warranty on the back page of this book for details.

●

Convenient Service

Whether your appliance is in or out of warranty, you’re

just a phone call away from our nationwide network of

Factory Trained Service professionals.

Simply call our Hotpoint service organization. Look in
the White or Yellow Pages of your telephone directory for
HOTPOINT FACTORY SERVICE, GENERAL

FACTORY SERVICE or

HOTPOINT CUSTOMER CARE

SERVICE.

Service can normally be scheduled at your convenience
and the technician drives a fully-stocked parts service
truck so that, in most cases, the repair can be completed
in one visit.

We’re proud of our service and want you to be pleased,
but if for some reason you are not happy with the service
you receive, here are three steps to

for further help.

FIRST, contact the people who serviced your appliance.
Explain why you are not pleased. In most cases, this will
solve the problem.

NEXT, if you are still not pleased write all the details
—including your phone number to:

Manager, Consumer Relations
Hotpoint
Appliance Park
Louisville, Kentucky 40225

FINALLY, if your problem is still not resolved, write:

Major Appliance Consumer Action Panel
20 North

Drive

Chicago, Illinois 60606

Service Contracts

For trouble-free service beyond
the written warranty period.

If you prefer to budget your repair expenditure:
instead of being surprised by them, Hotpoint
offers service contracts for varying lengths of

time on

Hotpoint major appliances. With a

contract, we’ll keep your appliance in good
operating condition during the contract period
at no additional charge.

Service contracts let you pay today’s prices for
service a month, a year, or several years from
now. And, you’ll receive service from Hotpoint
trained service technicians using only genuine
Hotpoint parts. If you have any questions about
Service Contracts, call

TOLL-FREE

800.626.2224.

(In Kentucky, call 800.292 .2057.)

●

The Quick Fix” System

You can save money and time
by doing it yourself.

For do-it-y

who would prefer to fix

Hotpoint major appliances themselves . . .
Hotpoint offers an industry first, the Quick
Fix” System.

A program for do-it-yourself appliance repair,
the system includes

step-by-step repair manuals

for refrigerators, most non-microwave electric
ranges, dishwashers, and standard and large

capacity washers and dryers, plus

specially

packaged replacement parts,

and technical help

with a

800

number.

Help For You By Phone

Should you need help in the selection and
purchase of new appliances, or have questions

●

about the operation of the Hotpoint appliances

The GE Answer

consumer

information service is open 24 hours a day,
seven days a week.

you now own—or have

any