Camera error messages – HP M537 User Manual
Page 38
My camera stalls when establishing a connection to the computer.
•
Your memory card may have a large number of images stored on it. The more images
you have on your card, the longer it takes to establish a connection to the computer
(up to 5 minutes). If you have a large number of images on the memory card, be sure
to allow this additional time to establish the connection.
•
Ensure that the USB cable is properly connected to the camera and computer, either
directly or via an optional dock.
•
Try connecting the USB cable to another USB port on the computer.
•
Turn the camera off, then on again. If that does not fix the problem, reset the camera
(see
“Resetting the camera” on page 32
).
•
If the problem persists, contact HP Support (see
I cannot transfer images from the camera to my computer.
•
Either install the HP Photosmart Software (see
“Install the software” on page 6
“Transferring images without HP Photosmart Software” on page 24
•
Set your camera to act as a Disk Drive (see USB Configuration in
), then follow the steps in
.
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the
HP Photosmart Software, remove the camera from the optional dock or disconnect the
camera from the USB cable and reset the camera (see
). Then, restart the image transfer process (see
HP Photosmart Software” on page 23
The HP Photosmart Software takes a long time before it is ready to transfer images
from my camera.
Having a large number of files stored on an optional memory card affects the amount of
time it takes for the HP Photosmart Software to start transferring images. Transfer all
images stored on the memory card, then format the card (see
optional memory card” on page 6
).
I am having a problem installing or using the HP Photosmart Software.
•
Make sure your computer meets the minimum system requirements as stated on the
camera packaging.
•
Refer to the Hewlett-Packard Technical Support website:
Camera error messages
Should you receive one of the following error messages when using your camera, you
can look up details about the message by visiting
d searching on the
specific code.
NOTE:
Codes beginning with M430 apply to the HP Photosmart M437 digital
camera. Codes beginning with M530 apply to the HP Photosmart M537 digital
camera.
Chapter 9
36
Troubleshooting