HP 3400 - Manual (Page 13)

english
9
installation troubleshooting, continued
Windows, continued
The printer software did not
install correctly.
what is the problem?
• There may be a conflict
with a virus protection
program or other software
programs.
• There may be a conflict
with a peripheral device
connected to your printer.
Uninstall the printer software, then reinstall it.
1.Do one of the following:
•Insert the CD-ROM into the CD-ROM drive,
and select Remove printer software . Follow
the onscreen instructions.
•Open the Printer Assistant and select Tools
and Updates > uninstall software.
•Select Start > Programs >
Hewlett-Packard > [hp deskjet printer] >
uninstall software .
2.Close any virus protection programs or
other software programs that are running on
the computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then
follow the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 8.
possible causes... to solve the problem...