HP LASERJET 3600 - Manual (Page 21)

To help Division understand the issue better, when you have such a case, please gather this
information:
•
Model number and serial number
•
Which Cartridge lock is broken (Black, Yellow, Cyan or Magenta?)
•
Advise how the fault manifest's itself (Control Panel message, noises, can?t insert the
cartridges, etc?)
•
Describe the customer?s use of the discovery tape:
o Did the customer pull on the tape or just follow it to the toner cartridges?
o If the customer did pull on the tape, did the front door open quickly for them?
ƒ
Was the ETB attached to the front cover (see picture) when the door
opened?