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Troubleshooting – HP Photo Printer User Manual

Page 15

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15

Troubleshooting

NOTE

For more information about solutions to problems

mentioned here, as well as any other issues that you might

have, see the HP Customer Support website at:

www.hp.com/support

Problem

Possible cause Solution

The camera

batteries will

not charge,

and the

power light

on the dock

is on.

Batteries in the

camera are not

rechargeable.

Install rechargeable NiMH

batteries. PhotoLithium and

ordinary alkaline batteries cannot

be recharged.

The camera is

not securely in

the dock.

z

Make sure the dock insert is

placed securely on the dock.

z

Make sure the camera is inserted

completely into the dock.

The camera

has not been

left in the dock

long enough.

Make sure the camera has been

left in the dock for at least 15 hours

to charge the batteries completely.

Battery voltage

is too low for

charging to

start.

The camera will not attempt to

charge batteries that may be

damaged or over-discharged.

Remove the batteries from the

camera and charge them in an

external battery charger, then try

them in the camera again. If this

does not work, it is likely that one

or more of the batteries are bad.

Purchase new NiMH batteries and

try again.