eMachines EL1200 Series - Manual (Page 64)

Chapter 3: Troubleshooting
54
Telephone support
Before calling Customer Care
If you have a technical problem with your computer,
follow these recommendations before contacting
Customer Care:
• Make sure that your computer is connected
correctly to a grounded AC power outlet that is
supplying power. If you use a surge protector,
make sure that it is turned on.
• If a peripheral device, such as a keyboard or
mouse, does not appear to work, make sure that
all cables are plugged in securely.
• If you have recently installed hardware or
software, make sure that you have installed it
according to the instructions provided with it. If
you did not purchase the hardware or software
from eMachines, see the manufacturer’s
documentation and technical support resources.
• If you have “how to” questions about using a
program, see:
• Online Help
• Printed documentation
• The Microsoft Windows
documentation
• The software publisher’s Web site
• See the troubleshooting section of this chapter.
• Have your customer ID, serial number, and order
number available, along with a detailed
description of your problem, including the exact
text of any error messages, and the steps you
have taken.
• Make sure that your computer is nearby at the
time of your call. The technician may have you
follow troubleshooting steps.
Warning
To avoid bodily injury, do not attempt to troubleshoot
your computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.