eMachines EL1200 Series - Manual (Page 44)

Chapter 3: Troubleshooting
34
Modem (dial-up)
See also “Internet” on page 31 .
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into
the modem jack and not the Ethernet network
jack. See your setup poster to make sure that the
connections have been made correctly.
• Make sure that your computer is connected to
the telephone line and the telephone line has a
dial tone.
• Make sure that the modem cable is less than
6 feet (1.8 meters) long.
• Remove any line splitters or surge protectors
from your telephone line, then check for a dial
tone by plugging a working telephone into the
telephone wall jack.
• If you have additional telephone services such as
call waiting, call messaging, or voice mail, make
sure that all messages are cleared and call
waiting is disabled before using the modem.
Contact your telephone service to get the correct
code to temporarily disable the service. Also
make sure that the modem dialing properties are
set correctly.
To check the dialing properties:
1 Click Start, then click Control Panel.
The Control Panel window opens. If
your Control Panel is in Category
View, click Printers and Other
Hardware.
2 Click Phone and Modem Options,
then click the Dialing Rules tab.
3 Click the location from which you are
dialing, then click Edit.
4 Make sure that all settings are
correct.
Help
For more information about dialing properties, click
Start
, then click Help and Support. Type dialing in the Search box,
then press E
NTER
.