Ericsson BusinessPhone - Manual (Page 59)

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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
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• ASB 15001 RPM 603 308/x (X = length)
• ASB 15002 TSR 902 0448/1 (length is 5000 mm)
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1101 Answering pos. Day (Trunk to ACD Group No.)
0301 Function of key 16 ACD Group
17 ACD Supervision
29 ACD Activation
31 ACD Clerical
32 ACD Help
0302 Associated number (0) for first ACD Group, (1) for next,
0303 Ringing alternative
0304 ACD Group priority (0-7)
3708 ACD I/O port for management system
3711 Non ACD Callcode Request? Yes/No
3712 Display clerical time? Yes/No
3816 Max queue length (Max number of calls in queue)
3817 Dynamic queue
3819 No answer time (Time before Agent set passive)
3820 Clerical time
3821 ID-code required? (Yes à PIN code)
3822 Call Code required? (Yes/No)
3824 ACD re-route position (Overflow answer position)
3828 Enter multiple callcode during clerical state allowed Yes/No
3829 No. of time-outs before log-out 0 ... 255
3830 Cleical time ended by key Yes/No
5407 Create ACD Group
6006 Device type local (11) = O&M centre with RASC and
MS or CTI
6007 Character set local (0) = PABX internal
6009 Baud rate local (8) = 1200 baud
6010 Master/slave local (0) = Master
6011 Auto select allowed (No)
6012 Request local (2) = ACD (for ASB 15002)
(3) = ACD (for ASB 15001)