Ericsson BusinessPhone User Manual

Call centre supervisor standard edition

b u s i n e s s

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Installation Guide

CALL CENTRE SUPERVISOR

Standard Edition

Call Centre Management

Table of contents

Document Outline

CALL CENTRE SUPERVISOR
Welcome
Copyright
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Table of Content
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Introduction
- What's new in Release 2.4
  - Combined Installation Setup
  - Supporting Windows 95, 98 for all versions
CD-ROM Delivered with CCS Package
Basic Hardware Requirements
- Exchange Requirements
- Computer Requirements
Basic Software Requirements
PC Installation Procedures
- Serial Ports
- Exchange to PC Connection
- Adaptation Unit
- System Printer
Application Software Installation
- Borland Database Engine (DBE)
- BusinessPhone Call Centre Supervisor
  - Upgrade Database from CCS V1.x to CCS V2.x
  - Restart the System
Post Installation Configuration
- Database Configuration
- Setting Aliases
- Paradox Driver
Initial Start Up
- Start Up Group
- Initial Checks
- Start Up
- Minimum Configuration
Language Update
- Installing Language Files
General
- Display Unit Connection
- Broadcast Function
- Display Unit Drivers
- Standard Information Display Units
- Other Display Units
Installing a Display Unit
- Serial Connection
- Connecting Multiple Units
Display Unit Connection
- Management Functions
Adding a New Display Unit
- Display Unit Name
- Display Unit Type
- Comm Device
- Baud Rate
- Address
- Changing Connection Parameters
- Testing Connections
- Deleting a Connection
- DL20 Single Colour Information Display
- DL20 Multicolour Information Display
- DB320 Single Colour Information Display
- DB320 Multicolour Information Display
Trouble Shooting Tips
- VxD (Virtual Device Driver) Settings
- Default Printer and Reports
- Display Units
- Missing ACD Queues or Agent Groups
- Database Problems
- No Data in Reports
- Wrong Scheduled Actions
Installation Appendix
- Connection between PC and Exchange
- Connection between PC and Display Unit
- Settings In BusinessPhone Exchange for Call Centre Supervisor
- Cable Connection Between the BusinessPhone Exchange and PC
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