Emerson Liebert STS2 - Manual (Page 7)

7
Total Service Capability
Emerson Network Power Service provides a Basic, Essential and
Preferred level of maintenance and service that allows you to
select the complement of critical power system services that
best fits your requirements. These programs include
guaranteed four-hour response time, emergency service and
preventive maintenance.
With more than 300 Liebert-employed Customer Engineers and
a network of over 900 factory authorized service personnel, our
technical capabilities, geographical coverage and ability to
respond are second to none. These factory-trained service
professionals have direct access to the most comprehensive
factory authorized parts network in the industry. We also
provide them with immediate online access to detailed
schematics and your equipment’s complete service record
from the time it was started up.
Remote Monitoring — Always There, Always Alert
The key to providing proper service for your critical power systems is being aware of
that equipment’s operating status at any given time. For customers who need to have
these vital protection systems continuously monitored, but don’t want to do it
themselves, Emerson Network Power Service offers Remote Monitoring Service. This
seamless, rapid-response system is designed to maximize the capabilities of your
Liebert equipment by maximizing the effectiveness of its monitoring capabilities.
Continuous 24-hour remote monitoring of UPS/power conditioning equipment,
environmental products and other critical space support systems is available. No
matter where your facilities are located, we can provide continuous oversight of a
wide range of critical installations from our Customer Response Center.
When a problem is detected, the monitoring system immediately alerts the Customer
Response Center where each alarm is evaluated and processed. The center offers
instant phone assistance using a customer-defined response and call escalation plan.
Liebert will coordinate all service vendors, track the response and solution time for
service calls and provide comprehensive reports on alarms and corrective actions.
Critical Space Support from Emerson Network Power Service