Electrolux EKC603602 - Manual (Page 22)

GB IE
GREAT BRITAIN & IRELAND - GUARANTEE/CUSTOMER
SERVICE
Standard guarantee conditions: We,
Electrolux, undertake that if within 12
months of the date of the purchase this
Electrolux appliance or any part thereof is
proved to be defective by reason only of
faulty workmanship or materials, we will, at
our option repair or replace the same FREE
OF CHARGE for labour, materials or car-
riage on condition that:
• Appliance has been correctly installed
and used only on the electricity supply
stated on the rating plate.
• Appliance has been used for normal do-
mestic purposes only, in accordance with
manufacturer's instructions.
• Appliance hasn't been serviced, main-
tained, repaired, taken apart or tampered
with by person not authorised by us.
• Electrolux Service Force Centre must un-
dertake all service work under this guar-
antee
• Any appliance or defective part replaced
shall become the Company's property.
• This guarantee is in addition to your stat-
utory and other legal rights.
Exclusions
• Damage, calls resulting from transport,
improper use, neglect, light bulbs, re-
movable parts of glass, plastic.
• Costs for calls to put right appliance
which is improperly installed, calls to ap-
pliances outside United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer that
are not marketed by Electrolux
Service and Spare Parts.Please contact
your local Service Force Centre: 08445 616
616(Call will be routed to Service Force
Centre covering your postcode area). For
address of local Service Force Centre and
further information, please visit: www.serv-
iceforce.co.uk Before calling out an engi-
neer, please ensure you have read the de-
tails under the heading "What to do if...".
When you contact the Service Force Centre
you will need to give the following details:
Your name, address and postcode, your
telephone number, clear concise details of
the fault, model and serial number of the
appliance (found on the rating plate), the
purchase date. Please note a valid pur-
chase receipt or guarantee documentation
is required for in guarantee service calls.
Customer Care.Please contact our Cus-
tomer Care Department: Electrolux Major
Appliances, Addington Way, Luton, Bed-
fordshire, LU4 9QQ or visit our website at
www.electrolux.co.uk
Customer
Care De-
partment,
Tel: (Calls may be recorded
for training purposes)
Electrolux 08445 613 613
AEG-Elec-
trolux 08445 611 611
Zanussi-
Electrolux 08445 612 612
For Customer Service in The Republic
of Ireland please contact us at the
address below:
Electrolux Group (Irl) Ltd, Long Mile Road,
Dublin 12, Republic of Ireland
Tel: +353 (0)1 4090751, Email: serv-
[email protected]
This appliance is guaranteed by Electrolux
in each of the countries listed at the back of
this user manual, for the period specified in
the appliance guarantee or otherwise by
law. If you move from one of these coun-
tries to another of the countries listed, the
appliance guarantee will move with you
subject to the following qualifications:-
• The appliance guarantee starts from the
date you first purchased the appliance
which will be evidenced by production of
a valid purchase document issued by the
seller of the appliance.
• The appliance guarantee is for the same
period and to the same extent for labour
and parts as exists in your new country
of residence for this particular model or
range of appliances.
• The appliance guarantee is personal to
the original purchaser of the appliance
22 electrolux