MACKIE MC-60BT Noise-Canceling Wireless Over-Ear Headphones - Manual (Page 12)

MC-
50B
T • MC-
60B
T W
ireles
s Headphones with W
ide-B
and Activ
e Noise Cancelling
12
MC-50BT • MC-60BT Wireless Headphones with Wide-Band Active Noise Cancelling
Appendix A: Service Information
Poor sound / Noise
• Is it loud and distorted? Make sure that you’re not
overdriving a stage in the signal chain. Verify that
all level controls are set properly.
• If using the wired input, is the input connector
plugged completely into the jack? Be sure all
connections are secure.
Bluetooth or Other Issues
• Please email or call Technical Support if you
are having any other issue not listed here:
o mackie.com/support-contact
o 1-800-898-3211
Repair
For warranty service, refer to the warranty
information on page 14.
Non-warranty service is available at a factory-
authorized service center. To locate the nearest service
center, visit www.mackie.com/support/service-locator.
Service for Mackie headphones living outside
the United States may be obtained through local
dealers or distributors.
If you do not have access to our website, please
call our Tech Support department at 1-800-898-3211
(normal business hours, Pacific Time), to explain the
problem. They will tell you where the nearest factory-
authorized service center is located in your area.
If you think your headphones have a problem,
please check out the following troubleshooting
tips and do your best to confirm the problem.
Visit the Support section of our website
(www.mackie.com/support) where you will find
lots of useful information such as FAQs and other
documentation. You may find the answer to the
problem without having to part with your headphones.
Troubleshooting
No power
• Is it charged? There is an amazing amount
of usage time, but they do need to be
recharged occasionally!
• Are they powered on? If not, try turning them on.
• Is it the year 2112? If so, their better days
are behind them now.
No sound
• Is the level for the input source turned all
the way down or muted? How about the levels
on the headphones? Verify that all the volume
controls in the system are properly adjusted.
• Is the signal source working? Try with speakers
first. If it’s good there, try with hardwired
headphones next; this could be the MC-60BTs.
If it’s good there, it might be that the Bluetooth
hasn’t been connected or something else.