Samsung HW-S60B 5-Channel Soundbar - Manual (Page 42)

ENG - 42
12 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Soundbar does not turn on.
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
; After removing the power cord, insert it
again.
; Power cycle the external device and try
again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power. (See
page 12.)
Remote control does not work.
; Point the remote directly at the Soundbar.
; Replace the batteries with new ones.
The red LED indicator light on the soundbar
stays on.
; The microphone is turned off. Turn on the
microphone. (See page
10 .)
The Soundbar does not output any sound.
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home ( ) →
Menu → Settings ( ) → All Settings ( )
→ Sound → Sound Output → Select
Soundbar)
; The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Reset the product and try again.
(See page 41 .)
If the TV is not connected via HDMI (ARC).
; Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page 20 )
; Connection may not be possible due to the
connected external device (set-top box,
game console, etc.). Directly connect the
Soundbar.
; HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home ( ) → Menu → Settings ( ) →
All Settings ( ) → Connection → External
Device Manager → Anynet+ (HDMI-CEC)
ON)
There is no sound in when connecting to the
TV in HDMI (ARC) mode.
; Your device is unable to play the input
signal. Change the TV’s audio output to
PCM or Dolby Digital.
(For a Samsung TV: Home ( ) → Menu →
Settings ( ) → All Settings ( ) → Sound
→ Expert Settings → Digital Output Audio
Format)