Samsung The Premiere LSP7T 2200-Lumen Ultra-Short Throw Smart Laser DLP Home Theater Projector - Manual (Page 16)

English - 16
05 Troubleshooting and Maintenance
Troubleshooting
If the Projector seems to have a problem, first review this list of possible problems and solutions. Alternatively, review
the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, please visit "www.samsung.
com" and click Support or contact the Samsung service center listed on the back cover of this manual.
• For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
• To keep your Projector in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update
functions on the Projector's menu ( > Settings > Support > Software Update > Update Now or Auto Update ).
The Projector won’t turn on.
• Make sure that the AC power cord is securely plugged in to the Projector and the wall outlet.
• Make sure that the wall outlet is working and the power indicator at the front right of the Projector is lit and
glowing a solid red.
• Try pressing the Power button at the rear of the Projector to make sure that the problem is not with the remote
control. If the Projector turns on, refer to “The remote control does not work.”
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or
“Weak or No Signal” is displayed on the Projector, or you cannot find a channel.
• Perform a Projector self diagnosis to determine if the problem is caused by the Projector or the device ( >
Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test ).
• If the test results are normal, make sure the connection to the device is correct and that all cables are fully
inserted.
• Remove and reconnect all cables connected to the Projector and the external devices. Try new cables if possible
and confirm that the correct input source has been selected (
> Source ).
• Reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue
persists, refer to the connection guide in the user manual of the connected device.
• If you are not using a cable box or satellite box, and your Projector is receiving TV signals from an antenna or a cable
wall connector, run
Auto Program to search for channels ( > Settings > Broadcasting > Auto Program ).
The remote control does not work.
• Check if the power indicator at the front right of the Projector blinks when you press the remote's Power button. If it
does not, replace the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the Projector from 5 ft. to 6 ft. (1.5-1.8 m) away.
• If your Projector came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the
Projector.