Encore electronic ENKVM-PS2 - Manual (Page 5)

Troubleshooting
Symptom Possible Cause Action
Keyboard needs to be reset. Unplug the keyboard from
the Console
Keyboard Port, then plug it
back in.
Keyboard Not Responding
Switch needs to be reset. Turn off the computers.
Unplug the KVM cables.
Wait five seconds; then plug
the cables back in and turn
the computers on.
Pressing Hot Keys Gets No
Response*
Hotkey sequence input
incorrectly.
Resend the Hotkey
command – press and
release each key in the
sequence individually.
Mouse Not Detected, or
Does Not Respond
Correctly*
Mouse needs to be reset. Unplug the mouse from the
Console
Mouse Port, then plug it back
in.
Video Problems Resolution and/or
Bandwidth set too high.
Select a lower resolution
and/or bandwidth.
* Some Notebooks, notably the IBM Thinkpad and Toshiba Tecra, have trouble when their
mouse and keyboard ports are used simultaneously. To avoid this, only connect the mouse
port or the keyboard port. If you connect the mouse port, you will need to use the notebook’s
keyboard when the notebook becomes the active computer.
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