EarthQuake THOR IW-SUB10 - Manual (Page 12)

Sound That Will Move You
Earthquake Sound reserves the right to amend details of the specifications without notice.
© Copyright Earthquake Sound Corporation
Earthquake Sound Corporation
2727 McCone Avenue, Hayward CA, 94545
Phone: (510) 732-1000 U.S. Toll Free: (800) 579-7944 Fax: (510) 732-1095
5 Year Limited Warranty Information
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products be free from defects in material
workmanship, under normal and proper use, for a period of five (5) years from the date of purchase (as shown on the original sales receipt
with the serial number affixed/written on it).
The five (5) years warranty period is valid only if the product is properly installed by an Earthquake authorized party, and the
warranty registration card is properly filled out and sent to Earthquake Sound Corporation. If the product is installed by a non-authorized
party, a ninety (90) days warranty period applies.
(A) Five (5) years limited warranty plan coverage guidelines:
• First year: Earthquake pays for labor, parts, and ground freight (only in the U.S. mainland, not including Alaska and Hawaii) back
to the customer.
• Second year: Earthquake pays for labor and parts only, customer must pay freight both ways.
• Third, fourth, and fifth year: Earthquake pays for labor only. Customer must pay for parts and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem, will not be covered by the five
(5) years limited warranty. Customer will be charged a minimum of one (1) hour of labor (ongoing rates) plus shipping back to the customer.
(C) Earthquake agrees to repair or replace, at our option, all such defective products/parts subject to the following provisions:
• Defective products/parts have not been altered or repaired by other an Earthquake factory approved technician.
• Products/parts are not subjected to negligence, misuse, improper use, aor accident, damaged by improper line voltage, used
with incompatible products, or have its serial number or any part of it altered, defaced, removed, or have been used in anyway
that is contrary to Earthquake’s written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified and/or abused, including but not limited to the following:
• Damages to unit cover and finish due to misuse, abuse, or improper use of cleaning materials/methods.
• Bent casing, damaged finish on casing due to abuse, misuse, or improper frame or broken connections.
• Fading, deterioration of components and finish due to improper exposure to elements.
• Burnt tracers of PCB.
• Product/part damaged due to poor packaging or abusive shipping conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled and returned to Earthquake with a copy of the sales
invoice.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s service department at (510) 732-1000 and request an RMA number
(Return Material Authorization), item(s) shipped without a valid RMA number will be refused. Make sure you provide us with your complete
and correct shipping address, a valid phone number, and a brief description of the problem you are experiencing with the product. In most
cases, our technicians might be able to resolve the problem over the phone, thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage. Shipper claims regarding item(s)
damaged in transit must be presented to the carrier. Earthquake Sound Corporation reserves the right to refuse improperly packed
product(s). A copy of original sales receipt must accompany product(s) returned for service. We encourage you to include a written
description fo the problem inside the package. Ship to:
Earthquake Sound Corp.
2727 McCone Avenue
Hayward, CA 94545 USA
You are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes, between clients and Earthquake Sound Corporation, resulting from the five (5) years limited warranty policy must be
resolved according to the laws and regulations of the county of Alameda, California.