Sandia 24-Gallon Portable Flood Pumper - Manual (Page 4)

(4) 24-Gallon Flood Pumper
New Equipment Warranty
Lifetime warranty on molded body parts, 2-years on vacuum motors, 1-year on pumps
and all electrical components.
Warranty Policy
All equipment is inspected and tested before shipping from the manufacturer. All parts are
warranted to be new and free from defects in workmanship and material, under normal use to the
original retail purchaser. This warranty limits manufacturer’s liability for defects in workmanship
or materials for replacement of defective parts only. The manufacturer accepts no liability for
incidental or consequential damages arisen from the use of any equipment, defective or not. This
warranty is in lieu of all expressed or implied warranties and is extended only to the original retail
purchaser. Manufacturer sales and service representatives are not authorized to waive or alter the
terms of this warranty, or to increase the obligations of the manufacturer under the warranty. Parts
replaced or repaired under this warrant are warranted for the remainder of the original warranty
period.
Freight charges and travel charges to and from the service provider shall be covered for ninety (90)
days from the purchase date. After the ninety (90) day period, these freight charges shall be paid
by the equipment owner, subject to manufacturer discretion. Certain circumstances may require
additional consideration. No travel charges shall be covered after ninety (90) days.
The manufacturer covers up to one (1) year (365 days) of service labor at the manufacturer’s
calculated hourly labor rate/repair time when performed by a manufacturer’s authorized service
provider. Ultimately, labor reimbursement costs are at the discretion of the manufacturer. After
one (1) year, the original retail purchaser is responsible for all labor costs with no manufacturer
reimbursement.
The original purchaser must contact the manufacturer to follow correct RMA/warranty procedures.
They must have a copy of the RMA Sheet enclosed in the box with the returned item. No returns
shall be authorized unless the proper RMA procedures are followed. It is the responsibility of the
distributor to repair the customer’s equipment as soon as possible. If the distributor does not have
the facilities to repair the equipment, it may be shipped or taken to an authorized service center for
repair.
The manufacturer charges a 15% restocking fee for any items that are being returned to stock. Items
must be new, unused, free of damage and are only good for up to one (1) year. After one (1) year,
the manufacturer does not accept the return of any item(s) for a reimbursed price.
Authorized warranty replacement parts need to come directly from the manufacturer. Any use of
any other parts will void warranty. Sandia Products does not reimburse for parts used by customer
that were not supplied directly for the machine under warranty.
The customer must contact the manufacturer prior to working on or changing out of any parts, etc.
The manufacturer must issue an RMA Sheet containing approved labor time and replacement parts.
Do not send parts or equipment back to the manufacturer without an RMA Number and approval.
No labor will be paid for, nor parts cost paid for or reimbursed, that have not previously been
approved by the manufacturer. All warranty work must be approved and authorized to qualify, and
appropriate warranty procedures must be followed.
The warranty starts on the purchase date by the original purchaser from an authorized Sandia
Products distributor, subject to proof of purchase. The Machine Registration Form must be
completed online at the time of purchase. If proof of purchase cannot be identified, the warranty
start date is ninety (90) days after the date of sale to an authorized Sandia Products distributor.
24-Gallon Flood Pumper (9)
6.0 Problem Solving
Never operate this Flood Pumper when it is not performing as expected or when any part
is visibly damaged. When repair is needed, take the equipment to an authorized service
center.
System Problem Possible Cause Remedy
Vacuum
System
No Vacuum
/ Weak
Vacuum
1. Mesh Filter Dirty
2. Float Shut-Off Tank Screen Dirty
3. Float Ball Stuck
4. Damaged or Loose Vacuum Hose
5. Dump Valve Open
6. Access Lid not Sealed
7. Vacuum Hose Clogged
8. Air Intake Grid Clogged
9. Leak in Recovery Tank
10. Water Coming out of Vacuum Exhaust
1. Clean Filter
2. Clean the Screen with Water
3. Tap Float to Unstick then Clean
4. Attach or Replace
5. Close Valve
6. Replace Gasket
7. Clear Debris
8. Clean
9. Clean and Dry Area, Patch with Silicone
10. Use a Low Foaming Detergent
Electrical
System
Unit will not
Turn On
1. Extension Cord not Plugged In
2. Switch not in the “On” Position
3. Building Circuit Overloaded
4. Wiring Connections Loose
1. Check if Machine and Cord are Plugged In
2. Check Switches, Replace if Necessary
3. Reset Circuit
4. Unplug Machine and Check for Loose
Wires
Burning
Smell
1. Vacuum Motor Hung Up
2. Pump Motor Hung Up
1. Replace Vacuum Motor
2. Replace Pump
Pump
System
Pump is not
Running
Properly
1. No Power to the Pump
2. Jets on Wand are Clogged
3. In-Line Water Filter is Clogged
4. Debris in Solution Tank Covering Inlet
5. Kinked or Loose Hose
6. Pump Failed
7. Quick Disconnects are not Completely
Locked Together
8. Heater is Clogged with Deposits
9. Pump is Pulsating
10. Auto Prime Valve is Open
1. Check the Electrical System
2. Clean Jet Filters
3. Clean In-Line Filter
4. Clear Debris
5. Check and Replace Hoses if Necessary
6. Replace Pump
7. Snap Quick Disconnects Together\
8. Flush Heater with System Maintainer or
Replace if Necessary
9. Check for Clogged Jets and Clean
10. Close Valve