RIGOL DG5000 Series - Manual (Page 70)

RIGOL
Quick Guide for DG5000 24
Troubleshooting
This chapter lists the commonly encountered failures and their solutions. When you
encounter those problems, please solve them following the corresponding steps. If
the problem persists, please contact
RIGOL and provide your device information
(Utility  System  Sys Info).
1. The screen is still dark (no display) after power on:
(1) Check if the power is correctly connected.
(2) Check if the power switch is really on.
(3) Restart the instrument after finishing the above inspections.
(4) If it does not work correctly, contact
RIGOL for our service.
2. The settings are correct but no waveform is generated：
(1) Check if the Signal Line is correctly connected to the Output terminal.
(2) Check if the BNC can work correctly.
(3) Check the Output button, if it is turned on.
(4) Set Power On as “Last” and then restart the instrument after finishing the
above inspections.
(5) If it does not work correctly, contact RIGOL for our service.
3. The U-disk cannot be recognized:
(1) Check if the U-disk can work normally.
(2) Make sure the U-disk is USB flash disk. The generator doesn’t support hard
drive-based U-disk.
(3) Restart the instrument, reinsert the USB device and check it.
(4) If the U-disk still does not work normally, please contact
RIGOL.