Encore electronic ENNHD-1GS - Manual (Page 62)

5. I can’t access this device.
Ans.
Check the LINK/ACT LED of Device illuminates.
Reboot the system with Web-based UI or press the Default Button to
restore the Factory default setting and reboot.
Maybe there are too many concurrently connected users. The system
blocks the upcoming users after meeting the maximum allowed number.
6. I have accessed the HD, but I can’t access to the folders.
Ans.
Verify you have the correct username and password.
If you have accessed to any folder in the HD and would like to use another
set of username/ password for different authority, please log off your
operation system and log on again.
7. There are unrecognizable characters as the file name.
Ans.
Verify if the Unicode file is loaded to the device successfully. To get
instruction loading the file, please see “Load Firmware extensions”
Check if you select a correct Code Page in “Maintenance”.
8. I have followed the procedures to setup the printer and it just doesn’t
work.
Ans,
Check if you power your printer on.
Verify that the cables are connected correctly
Make sure that you enactive the printer server functionality, you can refer
to “Printer setup” for more information
You may select an incompatible printer driver. Click StartÆ SetupÆ
Control Panel. Double click the printer icon. Remove this printer and install
a different driver and try again.
The device supports one connected USB printer only. Printer Connections
on both the USB ports may led the printer functioned unsuccessfully.
9. I can’t add a new user.
Ans,
This device supports usernames with lower case only. Please check if you
specify a new user with a capital letter.
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