ETA Systems SM5505 - Manual (Page 33)

Conditioned Power Center 33
Section 9 - Service and Support
9.1 Technical and Service Assistance
In North and South America, the manufacturer offers toll-free technical and customer service assistance by
calling 800-321-6699. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. In
EMEA, contact the manufacturer’s international headquarters in the United Kingdom at +44 (0) 1793 553980. UK
business hours are 8:00 to 17:00 GMT. In the event of an emergency outside of normal business hours, the
manufacturer’s phone systems provide an emergency after hours phone number. Technical and service inquiries
may also be communicated to us via our website at www.etasys.com by clicking on the link for Technical
Support. You may also register your ownership of the product on the .
9.2 Customer Service
Should it ever be necessary to obtain service on your power conditioner, please obtain the following information
from the data plate attached to the rear of the unit. To process service requests, we will require:
• Model number
• Part number
• Serial number
With this information in hand, contact the manufacturer at the numbers given above to arrange for service. In
most cases, the power conditioner will require service on site. Units may only be returned to the manufacturer
after obtaining a Return Material Authorization (RMA) number. This number must be clearly marked on the
shipping container and packing slip accompanying any returned product. Unauthorized return shipments will be
refused. Units to be returned must be shipped prepaid to the manufacturer in an appropriate shipping container.
Additional charges will be billed for repair costs due to shipping damage resulting from inadequate packing.
9.3 Product Warranty
The manufacturer warrants its power conditioner (known hereafter as the “product”) to be free from defects in
material and workmanship for a period of five years from the date of shipment. The product will be repaired or (at
manufacturer’s option) replaced at no charge during this warranty period. The manufacturer makes no
warranties, expressed or implied, of merchantability, fitness for a particular purpose, performance, condition,
capacity or otherwise. The manufacturer is not liable for incidental or consequential damages, monetary loss,
loss of sales, or loss of business resulting from failure or malfunction of the product. Warranty is void on any
product that is misused, misapplied, abused, altered or repaired by any unauthorized personnel or where
evidence of tampering exists. The foregoing constitutes the sole and exclusive remedy of the purchaser and is in
lieu of all other warranties. No greater degree of liability is imposed on the manufacturer.