Warranty and factory service, Warranty, Factory service – Ensemble Designs 4500 ASI and SMPTE 310M Converter and MPEG Transport Processor User Manual

Page 31

www.ensembledesigns.com

4500-31

Model 4500 MPEG Stream Processor

WARRANTY AND FACTORY SERVICE

Warranty

This product is covered by a five year limited warranty. If you require service (under warranty or not),

please contact Ensemble Designs and ask for customer service before you return this product. This

will allow the service technician to provide any other suggestions for identifying the problem and

recommend possible solutions.

Factory Service

If you return equipment for repair, please get a Return Material Authorization Number (RMA) from the

factory first.

Ship the product and a written description of the problem to:

Ensemble Designs, Inc.

Attention: Customer Service RMA #####

870 Gold Flat Rd.

Nevada City, CA. 95959 USA

(530) 478-1830

Fax: (530) 478-1832

Ensemble Designs customer service email address:

Website: http://www.ensembledesigns.com

Be sure to put your RMA number on the outside of the box.