Warranty and return policy trouble shooting, Repacking instructions – Soundtube FP6020-II User Manual
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Install Instructions For:
SS30 speakers
913.663.5600 | 855.663.5600 | www.soundtube.com
Warranty and Return Policy
Trouble Shooting
If after installation you find that your Secret Sound speakers are
not performing to your expectations, try the following procedures:
Check to see that the volume is set no higher than it needs to be
to be clearly heard when directly underneath the unit. Sound
systems are often turned up too loud to accommodate the highest
crowd situations then it not turned down later. Fluctuating sounds
from crowds or other exhibits are a common problem in public
spaces and if your installation includes severe ambient noise
fluctuations, you may want to try our SmartAmp, which automati-
cally adjusts speaker volume as the ambient sounds rise and fall.
Another problem that can affect performance quality is the sound
source playing through the speaker. Old or poor quality master
recordings often contain excessive low frequency noise that can
interfere with a tightly focused sound beam. If possible, try to
ensure that recordings have been professionally mastered with
minimal low frequency and volume vibrations. This will help
produce the highest quality of sound and minimal audio spillover.
Repacking Instructions
Lid: slide in on top of speaker
Fold tab down and position
over threaded nipple
Lay speaker into cutouts
Make sure the threaded
nipple is positioned
within notches in tabs
Fold tab up to accept
threaded nipple
Triangular insert
1. Put parabolas in plastic bag and place face down in carton.
2. Place triangular inserts in opposite corners over parabolas.
3. Close carton and tape securely in two directions.
MSE Audio and its affiliates will accept returned merchandise
based on the following terms:
a. Unopened boxes between 0-90 days: 15% restocking fee
Opened boxed between 0-90 days: 25% restocking fee
Unopened boxes between 90-180 days: 25% restocking fee
Opened boxes between 90-180 days 50% restocking fee
No returns will be accepted after 180 days from original shipment date.
b. If Dealer places an order at the same time as the return for twice
the dollar amount (or more), there is no restocking fee.
c. The reseller is responsible for all return freight to SoundTube
Entertainment, and all product must be returned in original pack-
aging and condition. If the product or products are damaged in
any way, the reseller will be charged the full amount to repair or
replace the product or products in addition to the restocking fee.
d. All accepted returns will be booked as “credit on account.” No
cash or check reimbursements
are allowed.
No returned product will be accepted without a Returned
Merchandise Authorization (RMA).
For RMA information, please contact SoundTube Entertainment at
[email protected].