Sierra Video DAC-162 - Manual (Page 15)

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Warranty and Service Information
Warranty and Repair Policy
The openGear DAC-162 is warranted to be free of any defect with respect to performance,
quality, reliability, and workmanship for a period of FIVE (5) years from the date of shipment
from our factory. In the event that your openGear DAC-162 proves to be defective in any way
during this warranty period, Sierra Video Systems reserves the right to repair or replace this
piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this openGear DAC-162 has failed after your warranty period has expired,
we will repair your defective product should suitable replacement components be available.
You, the owner, will bear any labor and/or part costs incurred in the repair or refurbishment of
said equipment beyond the FIVE (5) year warranty period.
In no event shall Sierra Video Systems be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This openGear DAC-162 User Manual provides all pertinent information for the safe
installation and operation of your openGear Product. Sierra Video policy dictates that all
repairs to the openGear DAC-162 are to be conducted only by an authorized Sierra Video
factory representative. Therefore, any unauthorized attempt to repair this product, by anyone
other than an authorized Sierra Video factory representative, will automatically void the
warranty. Please contact Sierra Video Technical Support for more information.
In Case of Problems
Should any problem arise with your openGear DAC-162, please contact the Sierra Video
Technical Support Department. (Contact information is supplied at the end of this
publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your openGear DAC-162. If
required, a temporary replacement module will be made available at a nominal charge. Any
shipping costs incurred will be the responsibility of you, the customer. All products shipped to
you from Sierra Video Systems will be shipped collect.
The Sierra Video Technical Support Department will continue to provide advice on any
product manufactured by Sierra Video, beyond the warranty period without charge, for the life
of the equipment.