QVidium StreamViewer - Manual (Page 12)

User’s Manual QVidium™ StreamViewer
5
Troubleshooting Troubleshooting
If you experience problems with stream playout, please first check that you have
downloaded and installed the Elecard MPEG decoder software (available through the link
on our web site or directly from Moonlight Software at
www.elecard.com
If you experience problems with stream playout, please first check that you have
downloaded and installed the Elecard MPEG decoder software (available through the link
on our web site or directly from Moonlight Software at
www.elecard.com (Elecard MPEG
Player). In addition, after downloading and installing this software, please be certain to have
downloaded and run the
RegisterElecardMPEGFilters.bat file from
http://www.qvidium.com/downloads .
For troubleshooting information and the latest software, please contact QVidium
Technologies, Inc. by either phone or e-mail at:
Phone: (858) 792-6407
E-mail: [email protected]
Support Hours: Monday - Friday 8:30 am to 5:00 pm PST
Page 11 © 2007 QVidium™ Technologies, Inc.