Norsat O3b 20W BUC - Manual (Page 24)

8. CUSTOMER SERVICE
8.1
Warranty Repair
If the unit fails due to defects in materials or workmanship, NORSAT Inc. will, at its sole discretion,
repair or replace the defective parts, free of charge, for two (2) years from the date of its shipment
from NORSAT factory.
Note. Warranty does not cover the cost of shipment to and from NORSAT Inc.
8.2
Exceptions to Warranty
NORSAT Inc. shall have no liability or obligation to Purchaser with respect to the product subjected
to any of the following:
1. Damage during shipment.
2. Failure caused by products not supplied by NORSAT Inc. its authorized contractors or agents.
3. Failure caused by operation of the product outside its published electrical or environmental
specifications, or any causes other than ordinary use.
8.3
Other Repairs
Non-warranty and out-of-warranty repair service is available from NORSAT Inc. The repair service
can be obtained by contacting NORSAT Inc. A Return Material Authorization (RMA) number must
be obtained.
8.4
Product Return Procedure
For repairs, please contact NORSAT Inc. to obtain a RMA (Return Material Authorization) number.
The RMA tag will have to be filled in and attached to the unit before shipping it to NORSAT Inc.
8.5
Contact
Address: Norsat International Inc.
110-4020 Viking Way
Richmond, BC
CANADA V6V 2L4
tel: +1 604 821 2800
fax: +1 604 821 2801
© 2014 Norsat International Inc. Page 24 of 25