Chapter 8 after-sale customer service – MultiDyne CTV-2000-FTX Series User Manual
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CTV2000-FTX Series CATV Fiber Optic Transmitter Users’ Manual
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a. Carefully unplug or unscrew the active fiber connector from the adapter, while being careful to avoid
aiming the fiber connector at any human body or eye.
b. Use a lint-free fiber optic wipe saturated with alcohol to clean the connector carefully. Once finished,
still wait 1~2 minutes until active connector surface is dry in the air.
c. When the cleaned optical active connector is reconnected to the adapter, please do not over-tighten or
force the connector, to avoid damage to the ceramic ferrule.
d. The fiber active connector should be cleaned on both ends. If optical power is still low after clean,
cleaning the other end of the fiber is recommended. If the optical power is still low after cleaning both
ends, it is recommended that you clean the inner adaptor. (Take care of the fiber when disassembly the
adaptor).
e. Use compressed air or a lint-free wipe to wash the adapter carefully. When using compressed air, aim
the nozzle at the ceramic ferrule of the adaptor, cleaning the ferrule with compressed air.
Notice
:
1. Avoid aiming the optical output or fiber connector at the human body or eyes.
2. Assemble the fiber adaptor gently and carefully to prevent damage to the ceramic ferrule inside the
adapter.
Chapter 8 After-sale customer service
a. Our promises: One year free trouble fixing service and life-long customer service (1 year free guarantee
time starts from the date indicated in products S/N attaching on side of products).
b. If the equipment has failed, please immediately contact MultiDyne.
c. Do try to attempt to repair the problem without the help from a MULTIDYNE technician.
d. Notice: There are adhesive tape seals on both sides of the case. Any unauthorized removal of this tape
seal by the user will void the 1 year warranty.