JLCooper 4/100 USB FaderMaster - Manual (Page 26)

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JLCooper Electronics Limited Factory Warranty
JLCooper Electronics ("JLCooper") warrants this product to be free of defects in
materials or workmanship for a period of 12 months from the date of purchase. This
warranty is non-transferable and the benefits apply to the original owner. Proof of
purchase in the form of an itemized sales receipt is required for warranty coverage. To
receive service under this warranty, customers in the United States should contact the
JLCooper factory at +1 310 322 9990 and speak with a service technician. If necessary, a
Return Authorization number may be issued. For our customers outside the United States,
it is recommended that you first contact your Dealer or Distributor, since they may offer
their own service or support policy. If local support is not obtainable, please send a FAX
to JLCooper's Service Department at +1 310 335 0110 with a detailed description of the
service required. Upon issuance of return authorization, the product should be properly
packed and shipped to: Service Department, JLCooper Electronics, 142 Arena Street, El
Segundo, CA 90245. Please include the following: copy of the sales receipt, your name
and address (no P.O. Boxes, please), a brief description of the problem, and any other
related items discussed with the service department and considered necessary to evaluate
the product or effect a repair. The return authorization number must be clearly written on
the outside of the package. JLCooper will at its option, without charge for parts or labor,
either repair or replace the defective part(s). Shipping costs are not covered by this
warranty. JLCooper's normal repair turn around time at the factory is approximately 15
business days from receipt of product to shipping. Your actual turn around time will
include return shipping. Actual turn around time will vary depending upon many factors
including the repeatability of the customer's reported complaint, the availability of parts
required for repair, the availability of related products needed to evaluate the product if
necessary. Priority services are available at additional cost. These should be discussed
with the service technician at the time the return authorization is issued.This warranty
provides only the benefits specified and does not cover defects or repairs needed as result
of acts beyond the control of JLCooper including but not limited to: abuse, damage by
accident/negligence, modification, alteration, improper use, unauthorized servicing,
tampering, or failure to operate in accordance with the procedures outlined in the owner's
manual; nor for natural or man-made events such as, but not limited to flooding,
lightning, tornadoes, earthquake, fire, civil unrest, war, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR
EXPRESS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF
MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY HEREIN. JLCOOPER HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF
TIME, INCONVENIENCE, DELAY IN PERFORMANCE OF THIS WARRANTY,
THE LOSS OF USE OF THE PRODUCT OR COMMERCIAL LOSS, AND FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANT-
ABILITY APPLICABLE TO THIS PRODUCT. JLCOOPER SHALL NOT BE LIABLE
FOR DAMAGES OR LOSS RESULTING FROM THE NEGLIGENT OR
INTENTIONAL ACTS OF THE SHIPPER OR HIS CONTRACT AFFILIATES. THE
CUSTOMER SHOULD CONTACT THE SHIPPER FOR PROPER CLAIMS
PROCEDURES IN THE EVENT OF DAMAGE OR LOSS RESULTING FROM
SHIPMENT. THIS WARRANTY SHALL BE GOVERENED BY THE LAWS OF THE
STATE OF CALIFORNIA.