JLCooper EclipseMXL - Manual (Page 19)

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JLCooper Electronics Factory Warranty
JLCooper Electronics ("JLCooper") warrants this product to be free of defects in
materials or workmanship for a period of 12 months from the date of purchase. This
warranty is non-transferable and the benefits apply only to the original owner. Proof of
purchase in the form of an itemized sales receipt is required for warranty coverage. To
receive service under this warranty, customers in the United States should contact the
JLCooper factory at (310) 322-9990 and talk to a service technician. If necessary, a
Return Authorization number may be issued. For our customers outside the United States,
it is recommended that you first contact your Dealer or Distributor, since they may offer
their own service or support policy. If local support is not obtainable, please send a FAX
to JLCooper's Service Department at +1 310 335 0110 with a detailed description of the
service required. Upon issuance of return authorization, the product should be packed in
the original shipping materials and shipped prepaid and insured to: Service Department,
JLCooper Electronics, 142 Arena Street, El Segundo, CA 90245. Please include the
following: copy of the sales receipt, your name and address (no P.O. Boxes, please), a
brief description of the problem, and any other related items discussed with the service
department and considered necessary to evaluate the product or effect a repair. The return
authorization number must be clearly written on the outside of the package. JLCooper
will at its option, without charge for parts or labor, either repair or replace the defective
part(s) or unit. Shipping costs are not covered by this warranty. JLCooper's normal repair
turn around time at the factory is approximately 15 business days from receipt of product
to shipping. Your actual turn around time will include return shipping. Actual turn around
time will vary depending upon many factors including the repeatability of the customer's
reported complaint, the availability of parts required for repair, the availability of related
products needed to evaluate the product if necessary. Priority services are available at
additional cost. These should be discussed with the service technician at the time the
return authorization is issued. This warranty provides only the benefits specified and does
not cover defects or repairs needed as result of acts beyond the control of JLCooper
including but not limited to: abuse, damage by accident/negligence, damage from using
incorrect power supply, modification, alteration, improper use, unauthorized servicing,
tampering, or failure to operate in accordance with the procedures outlined in the owner's
manual; nor for natural or man-made events such as, but not limited to flooding,
lightning, tornadoes, earthquake, fire, civil unrest, war, terrorism, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR
EXPRESS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF
MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY HEREIN. JLCOOPER HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF
TIME, INCONVENIENCE, DELAY IN PERFORMANCE OF THIS WARRANTY,
THE LOSS OF USE OF THE PRODUCT OR COMMERCIAL LOSS, AND FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANT-
ABILITY APPLICABLE TO THIS PRODUCT. JLCOOPER SHALL NOT BE LIABLE
FOR DAMAGES OR LOSS RESULTING FROM THE NEGLIGENT OR
INTENTIONAL ACTS OF THE SHIPPER OR HIS CONTRACT AFFILIATES. THE
CUSTOMER SHOULD CONTACT THE SHIPPER FOR PROPER CLAIMS
PROCEDURES IN THE EVENT OF DAMAGE OR LOSS RESULTING FROM
SHIPMENT. THIS WARRANTY SHALL BE GOVERENED BY THE LAWS OF THE
STATE OF CALIFORNIA.