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Alcatel Idol 4S 6070K User Manual

Page 129

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• Make sure this feature does not require an alcatel accessory.
When I select a number from my contacts, the number can't be

dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a

foreign country.

I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some

files or save the files in the phone contacts (i.e. your professional or

personal directories).

My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I can't access my voicemail
• Make sure your operator’s voicemail number is correctly entered in

"Voicemail number".

• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and

check MMS parameters.

• Verify the server centre number or your MMS profile with your

operator.

• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.

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