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Troubleshooting – Hoefer HE99X User Manual

Page 17

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 p9

Troubleshooting

problem

solution

Sample well deformed

 Allow the gel to set for a minimum of 1 hour and make 
sure it is at room temperature before removing the comb.

 Remove the comb at a slight angle and very slowly to 
prevent the gel from breaking.

 Take care to not damage the well with the pipet while 
loading the sample; aim for the center of the well and do 
not puncture the bottom with the pipet tip.

Samples not running

If the comb is warped, replace.

along a straight path

 If the running tray is warped, replace. 
(Cool agarose to 50 °C to prevent the tray from warping.)

 Circulate buffer if it becomes depleted by stopping  
the run and pipetting the buffer from one chamber to  
the other. 

Double-banded pattern

 Make sure the comb remains vertical after the gel is cast 
so that the well shape is not distorted.

 Decrease the buffer level to 1 mm above the top of the 
gel in order to reduce the temperature gradient in the gel.

Poor band resolution

 Add Ficoll

, glycerol, or sucrose to the sample loading 

buffer to ensure that the sample sinks to the bottom of 
the well. (Ficoll is the recommended agent.)

Make sure the sample is completely dissolved.

Reduce the sample concentration.

Reduce the sample volume.

Reduce voltage to 5 V/cm.

 Be sure the well floor is at least 1 mm thick to prevent 
samples from leaking through the bottom.

Reduce the salt concentration of the sample.

 Check enzyme activity; the sample may require longer 
digestion or a different restriction buffer.

 Prepare fresh sample if you suspect nuclease 
contamination.

Choose agarose with a low endosmosis value.

Foam pads peel off

 Do not press the running tray into place. Install as 
described on page 4.