Grandstream GXP BroadWorks SCA - Manual (Page 6)

GXP2130/2140/2160 BroadWorks SCA Configuration User Guide Page 5 of 12
OVERVIEW OF FUNCTIONS
Grandstream GXP2130/2140/2160 Enterprise IP Phone supports the BroadWorks Shared Call
Appearance feature. Incoming calls will appear at multiple locations simultaneously. All devices where call
appearance is shared can be used to answer an incoming call or make a call as if it is the main user. Calls
can be transferred between two phones by simply putting the call on hold at one phone and picking it up on
the other. The Line LED on GXP2130/2140/2160 phone will light up or flash in different colors, allowing all
people sharing the extension to monitor the call status. One important application for Shared Call
Appearance is for an administrative assistant/executive scenario.
KEY CONCEPTS

Call Appearance – Every call is associated with a specific line. The presentation of a call on a line
is called “Call Appearance”.

Shared Call Appearance – A Shared Call Appearance is any Call Appearance that is visible and
accessible (optional) to the original endpoints as well as other authorized endpoints.

Public Hold – The held call is available for any shared line that held the call.

Private Hold – The held call can only be retrieved from the shared line that held the call.

Bridging – Join an active call to form a multi-party conference.
SCA CONFIGURATION ON GXP PHONES
Configuring the Grandstream GXP2130/2140/2160 Enterprise IP Phones to work with BroadWorks Shared
Call Appearance feature is straightforward. First configure the SIP Account Settings just as you would for
a normal SIP account. Then, set the Line Key Mode of the corresponding Line to be a Shared Line. The
Line Key Mode Settings are under Settings -> Programmable Keys page of the GXP2130/2140/2160
phones web configuration UI.
PRIMARY PHONE
1. Configure the SIP Account Settings: